*A maintenance emergency is defined as a situation that has caused or will potentially cause damage to the unit or building in which you live. Please report these situations immediately.

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Some examples of this are:

• Leaks, broken pipes or overflowing sinks or toilets

• Electrical Shorts

• Gas Leaks (please contact Washington Gas www.washgas.com to report a leak and follow their instruction.)

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*A maintenance emergency can also be a situation that causes your home to be unsafe or uninhabitable. Please report these situations immediately.

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Some examples of this are:

• Broken locks which keep you from properly securing your home

• No heat when outside temperatures are below freezing

• Un-serviceable toilet – unless you have a second toilet in your home

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*These situations are NOT considered emergencies:

• Lockouts

• General Utility Outages: Please report utility outages to the utility company.