Report an Emergency

             In the event of a life-threatening emergency please call 911 before following the directions below.

DURING NORMAL BUSINESS HOURS (typically 8:30-5:00 Monday-Friday) please call the office with which you normally communicate:

  • Silver Spring - Main Office 301-589-6000 x100

  • Washington, DC - Branch Office 202-544-9550

 

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AFTER HOURS please call our answering service:

  • After Hours Emergency Line 301-281-0047

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*A maintenance emergency is defined as a situation that has caused or will potentially cause damage to the unit or building in which you live. Please report these situations immediately.

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Some examples of this are:

  • Leaks, broken pipes or overflowing sinks or toilets

  • Electrical Shorts

  • Gas Leaks (please contact Washington Gas www.washgas.com to report a leak and follow their instruction.)

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*A maintenance emergency can also be a situation that causes your home to be unsafe or uninhabitable. Please report these situations immediately.

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Some examples of this are:

  • Broken locks which keep you from properly securing your home

  • No heat when outside temperatures are below freezing

  • Un-serviceable toilet – unless you have a second toilet in your home

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*These situations are NOT considered emergencies:

  • Lockouts

  • General Utility Outages: Please report utility outages to the utility company.